Incidents and Planned Maintenance
There are 5 incidents or planned maintenances that may be affecting customers on our network.
416219 : INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(09 Oct 2026 13:12hrs)
Status: Currently open.
Location: Deeside CH5.
Location: Deeside CH5.
We are currently investigating a network incident in Deeside that is affecting phone and Internet services.
Initial investigations indicate this may have been caused by damage to our fibre network.
Our fibre engineering teams are being mobilised to site and will begin work to identify the exact location of the damage and carry out any necessary repairs as quickly as possible.
We appreciate the disruption this may cause and apologise for the impact to affected customers.
Please do not reset your equipment at this time.
Initial investigations indicate this may have been caused by damage to our fibre network.
Our fibre engineering teams are being mobilised to site and will begin work to identify the exact location of the damage and carry out any necessary repairs as quickly as possible.
We appreciate the disruption this may cause and apologise for the impact to affected customers.
Please do not reset your equipment at this time.
No updates for this incident yet.
415442: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Oct 2026 08:30hrs)
Status: Currently open.
Location: Kent ME10.
Location: Kent ME10.
There is essential maintenance taking place between the hours 08:00 until 15:00 on 12/10/2026. Customers may experience an interruption of their services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
414179: MAINTENANCE AFFECTING SERVICES Last updated:(09 Oct 2026 08:23hrs)
Status: Currently open.
Location: Southampton SO14.
Location: Southampton SO14.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 12/10/2026. Customers may experience an interruption of their services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
415421: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Oct 2026 08:21hrs)
Status: Currently open.
Location: Norfolk NR10 NR6.
Location: Norfolk NR10 NR6.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 11/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
415927: INCIDENT AFFECTING INTERNET SERVICES Last updated:(07 Oct 2026 20:11hrs)
Status: Currently open.
Location: Huntingdon PE28.
Location: Huntingdon PE28.
We have a network incident in Huntingdon PE28 affecting Internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (09 Oct 2026 16:00hrs)
We have worked with our third-party supplier to identify and resolve a fault within their network that impacted services at this site, and we are confident that services are now stable.
Work to restore service was completed at 15:15 on 08/10/2026.
Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
We have worked with our third-party supplier to identify and resolve a fault within their network that impacted services at this site, and we are confident that services are now stable.
Work to restore service was completed at 15:15 on 08/10/2026.
Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (08 Oct 2026 11:07hrs)
Our engineers are on-site performing equipment checks. We are continuing to investigate the issues causing drops in service, with our third-party provider.
Further updates will be provided once new information becomes available.
Our engineers are on-site performing equipment checks. We are continuing to investigate the issues causing drops in service, with our third-party provider.
Further updates will be provided once new information becomes available.
Update (07 Oct 2026 20:18hrs)
Our engineers have completed their initial investigation and confirmed that the fault is with a third-party connectivity provider rather than the OFNL network.
We are working closely with the provider to investigate the issue and restore normal service as quickly as possible.
We apologise for the disruption and inconvenience caused and thank you for your continued patience.
Our engineers have completed their initial investigation and confirmed that the fault is with a third-party connectivity provider rather than the OFNL network.
We are working closely with the provider to investigate the issue and restore normal service as quickly as possible.
We apologise for the disruption and inconvenience caused and thank you for your continued patience.
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